Cherratta Lodge is a privately owned and operated accommodation, catering and commercial laundry services business that opened in 2010. Our leadership team has operated in the Pilbara since the late 1960s and we’re the first choice in workforce accommodation services in the region.
Hosting 348 rooms across three villages, Cherratta has room layout and amenities options for all your accommodation requirements, complemented with two gymnasiums, two swimming pools and a recreation room for health and lifestyle optimisation.
At Cherratta, we appreciate that there is no place like home, but believe that we can still bring aspects of home to our Lodge. We combine a very personal connection to the guests within a resort-styled facility, so that our guests enjoy the home-like qualities of the experience, with the relaxation aspects of good hospitality.
We employ 95% of our staff locally and more than 50% of our suppliers are based in Karratha. We invest more than $4 Million into the local economy every year. We look forward to welcoming you to the first choice in workforce accommodation in the Pilbara and trust that you will enjoy your stay with us
To be Pilbara’s first choice for workforce accommodation.
Our purpose is to create an environment where people feel happy, comfortable and rested, so we are very guest and client-focused. We understand the isolating challenges of working remotely and place a huge priority on health, safety, and well-being.
Cherratta Lodge’s Complete Guest Wellbeing program focuses on our guest’s physical and mental well-being and has achieved a dynamic level of engagement with our clients and their employees.
Listen, Commit, Deliver
A personal and professional commitment to safety and health.
Clear, honest, transparent communication.
Accountability, reliability, and punctuality are hallmarks of our integrity in everything we do.
Fairness and equality are given the highest value and we are always there for our team and clients.
Cherratta clientele are from all over Australia and overseas, so it’s standard for us to provide comprehensive client service for a wide scope of requirements.
Most importantly, we pride ourselves on the personal touches, such as friendly and flexible check ins, a warm greeting in the morning, remembering guest’s names and what coffee they like. This creates a sense of belonging, which is the most important thing we can do for our guests, who are away from loved ones.
Cherratta survey and feedback systems monitor the most important aspects of our guest service, from food quality, room cleanliness and overall amenity, through to our complimentary guest services including WIFI, Foxtel and lifestyle coordination.
Our dedicated customer service follow-ups and responsiveness ensure optimum client satisfaction and is the reason why we continually rate at the top of the list for accommodation services in the Pilbara.
You and your people are our guests at Cherratta Lodge. Ensuring their wellbeing as well as their comfort, is given highest priority.
Behind the smiles and positive attitudes of our brilliant team at Cherratta Lodge sits a safety culture, policy and procedures that ensure any hazards and safety-related issues are identified, reported and resolved in a timely manner.
Safety is everyone’s business at Cherratta and so we regularly recognize the efforts of our team members that demonstrate a proactive attitude to safety.
Our facilities are designed to meet or exceed all legislative requirements to ensure the safety of our guests.
We believe strongly in the value of continuous improvement and strive to achieve best practice not only in safety, but in all areas of our operations.
Cherratta’s policies and systems ensure impact on the environment is mitigated in all areas and that our operations have a positive social and cultural impact where possible.
• Environmental sustainability initiatives reported quarterly.
• Online systems significantly reducing paper use, we use paperless cost savings to plant trees.
• Environmental Protection Policy in place.
• Nursery from overgrown plant trimmings.
• Reticulation changed to eco-spray units reducing water use.
• Multi-use micro fibre cloths to reduce waste.
• Promote use of reusable containers instead of single-use plastic containers
• Provided green tote bags to all guests to support the plastic bag ban.
• Energy saving devices to air conditioners and temperature governing controllers.
• Utilise BioPak cups and sugarcane pulp containers in the café saving 0.5 tons of CO2 emissions/quarter.
• Battery, cardboard, metals and glass recycling in place.
Cherratta Lodge are an equal opportunity employer supporting and creating local employment and experience. We encourage upskilling through our own online training and our RTO partner traineeship programs.
Our culture includes regular team get-togethers and social outings, staff incentive schemes, staff retention schemes, special occasion celebrations, gym membership, staff discounts and a very personal level of care for all of our staff.
Cherratta Lodge is committed to the local Australian Indigenous community. Through our Host Employment participation, we support the community’s aspiration of a sustainable future with our employment engagement averaging 15% indigenous staff.
Our community investment program is designed to provide services and support that ensure direct engagement with business and the Karratha community.
Annual program review invites all scale of NFPs and social enterprise markets seeking support.
To ensure that local community groups and activities are well supported, our CIP has made donations and grants to a number of important groups, including Karratha BMX, Pilbara Wildlife, Police Legacy, Breast Cancer Awareness and the Royal Flying Doctor Service.